TERMS OF USE
These Terms of Use (“Terms”, “Terms and Conditions”, or “Agreement”), together with any other policies, statements, or information displayed on this website from time to time, constitute a legally binding agreement between www.cleanluv.in, operated by Sri Home Consumables Private Limited (“Company”, “we”, “us”, or “our”), and the user of the website (“you”, “your”, “user”, “customer”, or “buyer”).
By accessing, browsing, using, or purchasing from www.cleanluv.in or any future website operated by the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
When you use any current or future services provided by the Company, or purchase products from any third-party vendors or affiliates made available through the website, you shall also be subject to the applicable terms, guidelines, and policies of such services or vendors. In the event of any inconsistency between these Terms and such additional terms, the additional terms shall prevail to the extent of such inconsistency.
By subscribing to or using any of our products or services, you agree that you are legally competent to enter into a binding contract under applicable laws of India. If you do not agree with any part of these Terms, you must not access or use the website or its services.
RETURNS AND REFUNDS
No Returns on Sold Goods
Due to the nature of home care and FMCG products, goods once sold shall not be accepted for return or exchange, except in cases of damage or defect at the time of delivery.
Damaged or Defective Products
In the event that a product is received in a damaged, leaked, tampered, or defective condition, the customer must notify the Company within 48 hours from the time of delivery.
To raise a request, customers are required to:
Share clear photographs and/or videos of the damaged product, outer packaging, and invoice
Send the details to customercare@srihcpl.com or via WhatsApp at +91 8925818768
Requests raised after 48 hours of delivery will not be considered.
Verification and Resolution
Upon receipt of the complaint, the Company will review the submitted images and details. If the claim is found to be valid, the Company may, at its sole discretion:
Replace the damaged product with a new product at no additional cost, or
Process a refund for the affected product
The decision of replacement or refund shall be final and binding.
Refund Processing
Approved refunds, if any, will be processed within a reasonable time and credited back to the original mode of payment used during purchase. The actual credit time may vary depending on the customer’s bank or payment gateway.
Non-Eligible Cases
No replacement or refund shall be provided in the following cases:
Requests raised after the stipulated 48-hour period
Damage caused due to misuse, mishandling, improper storage, or normal wear and tear
Minor variations in packaging, fragrance, colour, or appearance that do not affect product performance
Incorrect or incomplete information provided by the customer
Company Rights
The Company reserves the right to refuse any return, replacement, or refund request that does not comply with this policy or appears to be fraudulent or abusive.
ORDER CANCELLATION/MODIFICATION
Customers may request cancellation or modification of an order by contacting the Company at the earliest possible time after placing the order.
All cancellation or modification requests must be communicated to us via email or WhatsApp before the order is processed or dispatched. While we will make reasonable efforts to accommodate such requests, cancellations or modifications cannot be guaranteed.
Once an order has been processed, packed, or shipped, it cannot be cancelled, modified, or redirected under any circumstances.
In cases where cancellation is approved prior to dispatch, any applicable refund will be processed in accordance with the Company’s refund timelines and the original mode of payment.
The Company reserves the right to refuse any cancellation or modification request if the order has already entered the fulfilment or shipping stage.
SHIPPING AND DELIVERY
Shipping Charges
- The Company offers free shipping within Tamil Nadu for orders with a total value above ₹500/-.
- For orders with a value below ₹500/-, a flat shipping charge of ₹50/- will be applicable.
- For Cash on Delivery (COD) orders, an additional charge of ₹40/- will be levied, over and above the applicable shipping charges.
- All shipping and COD charges, where applicable, will be clearly displayed at the time of checkout.
Order Processing and Dispatch
- Orders are processed and dispatched Monday through Saturday, excluding Sundays and select public holidays.
- Once an order has been processed and shipped, customers will receive a shipment confirmation via email, along with relevant tracking details where available.
Delivery Timeline
- The estimated delivery time within Tamil Nadu is 3 to 7 working days from the date of dispatch.
- Delivery timelines are indicative and may vary due to factors beyond the Company’s control, including courier partner delays, weather conditions, regional restrictions, or unforeseen circumstances.
Delivery Attempts
Courier partners may make multiple delivery attempts. In case of unsuccessful delivery due to incorrect address details, customer unavailability, or refusal to accept delivery, the Company shall not be responsible for any resulting delay or additional charges.
Company Discretion
The Company reserves the right to modify shipping charges, delivery timelines, or courier partners at its discretion, with or without prior notice, subject to applicable laws.
DATA PROTECTION
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentiality and according to the legal data protection regulations and this privacy policy.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
PRIVACY POLICY
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
COOKIES
This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences
www.adroll.com/about/privacy#optpolicy
www.networkadvertising.org/choices
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
NEWSLETTER
If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
FINAL DISCLAIMER
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
