No Returns on Sold Goods

Due to the nature of home care and FMCG products, goods once sold shall not be accepted for return or exchange, except in cases of damage or defect at the time of delivery.

Damaged or Defective Products

In the event that a product is received in a damaged, leaked, tampered, or defective condition, the customer must notify the Company within 24 hours from the time of delivery.

To raise a request, customers are required to:

• Share clear photographs and/or videos of the damaged product, outer packaging, and invoice

• Send the details to customercare@srihcpl.com or via WhatsApp at +91 8925818768

Requests raised after 24 hours of delivery will not be considered.

Verification and Resolution

Upon receipt of the complaint, the Company will review the submitted images and details. If the claim is found to be valid, the Company may, at its sole discretion:

• Replace the damaged product with a new product at no additional cost, or

• Process a refund for the affected product

The decision of replacement or refund shall be final and binding.

Refund Processing

Approved refunds, if any, will be processed within a reasonable time and credited back to the original mode of payment used during purchase. The actual credit time may vary depending on the customer’s bank or payment gateway.

Non-Eligible Cases

No replacement or refund shall be provided in the following cases:

• Requests raised after the stipulated 24-hour period

• Damage caused due to misuse, mishandling, improper storage, or normal wear and tear

• Minor variations in packaging, fragrance, colour, or appearance that do not affect product performance

• Incorrect or incomplete information provided by the customer

Company Rights

The Company reserves the right to refuse any return, replacement, or refund request that does not comply with this policy or appears to be fraudulent or abusive.