Privacy Policy

At www.cleanluv.in, operated by Sri Home Consumables Private Limited (“Company”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. We value the trust you place in us and ensure that your data is handled responsibly and in compliance with applicable laws and regulations.

Information We Collect

We may collect the following types of information when you use our website or services:

Personal details such as name, phone number, email address, billing and shipping address
Order and transaction details
Payment-related information (processed securely through authorised payment gateways)
Technical data such as IP address, browser type, device information, and usage data

Use of Information

The information collected is used solely for the following purposes:

To process, fulfil, and deliver your orders
To communicate order status, shipping updates, and customer support responses
To improve website functionality, products, and services
To comply with legal, regulatory, and accounting requirements
To prevent fraud, unauthorised transactions, and misuse of the website

Payment Security

All sensitive and credit/debit card information provided by users is encrypted using Secure Socket Layer (SSL) technology and is processed through secure and compliant payment gateways. The Company does not store or retain any card or UPI details on its servers.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with:

Logistics and courier partners for order delivery
Payment gateway providers for transaction processing
Government or legal authorities when required under applicable laws

All such third parties are obligated to maintain the confidentiality of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website traffic, and improve our services. For more details, please refer to our Cookies Policy.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws.

User Rights

You may request access to, correction of, or deletion of your personal data by contacting us at customercare@srihcpl.com, subject to legal and operational requirements.

Data Security Measures

We implement appropriate technical and organisational security measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

Changes to This Policy

The Company reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised policy.